Delivery
Every order ships from South Africa with tracking, and every brush ships free.
Free on every brushFree delivery on any order with a brush, or any order from R770. Oil-only orders below that are R100.
2 to 5 business daysMost orders arrive within 2 to 5 business days. Outlying areas can take a little longer.
NationwideWe deliver to every province, to homes and to work addresses.
How it works
- You order. You get an order confirmation by e-mail straight away, with your order number.
- We pack and hand it to the courier. As soon as your parcel is on its way, we e-mail you your tracking number.
- The courier delivers. The courier may call or SMS before delivery, so keep your phone close. Someone needs to be there to receive the parcel.
Delivery costs
| Your order | Delivery |
|---|---|
| Any order with a ROOTED brush | Free |
| Any order from R770 | Free |
| Scalp oil only, under R770 | R100 |
Tracking your parcel
Use your e-mail on our Track my order page, or the link in your shipping e-mail.
When local stock is sold out
Popular items can sell out. If local stock is sold out when you order, your order is filled from our next stock delivery, which can take up to 30 days. We will let you know by e-mail if your order is affected.
Address changes
Orders are prepared quickly. If you need to change your delivery address, contact us through our contact page as soon as possible with your order number. We will do our best, but cannot promise a change once the parcel is with the courier.
Full details are in our Shipping policy.
Still have a question?We answer every message, Mon to Fri, 8:00 to 17:00.
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