Returns

Here is exactly what happens if the brush is not right for you, or if something is wrong with it.

30-day guaranteeUse it daily for 30 days. If you feel no difference, claim your money back.
Faulty itemIf it arrives damaged or faulty, we repair or replace it.
Your legal rightsYour rights under South African consumer law always apply.

The 30-day Scalp Ritual Guarantee

Your scalp needs a few weeks of daily care to really feel the difference, so we ask you to use the brush every day for 30 days in a row. If you honestly feel no difference after that, you can claim your money back.

  1. Use it for 30 days in a row. Claims open on day 31 and close on day 37 after delivery.
  2. Contact us. Send us your order number, clear dated photos of the brush in use, and a short note on how you used it, through our contact page.
  3. Send it back. Once we approve your claim, return the brush complete with all its parts. You pay the return postage.
  4. Get your money back. After we inspect the brush, we refund what you paid for it. Delivery fees are not refunded.

One claim per customer and household, for products bought directly from our store. Full conditions are on our Money-Back Guarantee page.

Damaged or faulty items

If your brush arrives damaged or has a manufacturing fault, contact us through our contact page with your order number and clear photos. We may ask you to send it back for inspection. If the fault is confirmed, we will repair or replace it. This does not cover damage from misuse, normal wear, or not following the care instructions.

Change of mind

Because our brushes and oils are personal care items, we cannot take them back for a change of mind after use. This does not affect any right you have under South African law, including the Consumer Protection Act. See our Refund policy for the full terms.

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