Shipping policy
By placing an order on this store you agree to this shipping policy, including the stock and delivery times below.
Where we deliver
ROOTED delivers anywhere in South Africa, to home and work addresses. We do not currently ship outside South Africa.
Courier
All orders are sent with a registered courier as tracked parcels.
Delivery costs
- Any order with a ROOTED brush: free
- Any order of R770 or more: free
- Other orders (for example scalp oil only): R100
The delivery cost is shown at checkout before you pay.
Delivery times
When the item is in stock in South Africa, most orders arrive within 2 to 5 business days. Outlying and rural areas can take longer. Business days are Monday to Friday, excluding South African public holidays. Delivery times are estimates, not guarantees, and can be affected by courier delays, weather, public holidays and peak periods.
When local stock is sold out
We keep stock in South Africa, but popular items can sell out. If the stock in South Africa is sold out when you order, your order is filled from our next stock delivery. By placing an order you agree that in this case delivery can take up to 30 days from your order date. If your order is affected, we will let you know by e-mail.
Order confirmation and tracking
You will receive an order confirmation by e-mail after payment. When your parcel is on its way, we e-mail you a tracking number. You can follow your order at any time on our Track my order page.
Receiving your parcel
The courier may call or SMS before delivery. Someone must be available to receive the parcel. If a delivery fails because nobody was available or the address was incorrect, the courier will usually try again or arrange collection. Extra courier costs caused by an incorrect address may be charged to you.
Address changes
Please check your delivery address carefully at checkout. To change it, contact us through our contact page as soon as possible with your order number. We cannot guarantee a change once the parcel is with the courier.
Late or missing parcels
If your order has not arrived within 10 business days of your order date (or within 30 days if we told you local stock was sold out), contact us and we will investigate with the courier. If a parcel is confirmed lost in transit, we will send a replacement at no cost to you.
Damaged on arrival
If your parcel arrives damaged, contact us through our contact page within 48 hours of delivery with your order number and photos of the parcel and product.
Contact
Use our contact page.